Microsoft’s latest holiday advertisement for its Copilot AI assistant is facing criticism after independent testing revealed that several features shown in the ad do not perform as demonstrated.

The 30-second commercial depicts Copilot assisting users with tasks such as syncing smart home lights to music, scaling recipes for large gatherings, and interpreting homeowners’ association guidelines. However, testing conducted by The Verge found that Copilot could not reliably execute many of these actions, raising questions about the accuracy of the advertisement.

While Copilot remains a powerful AI tool for productivity and creative tasks, the discrepancies between the ad and actual performance highlight the limitations of current AI capabilities in handling complex, real-world scenarios. Experts suggest that users should temper expectations and rely on Copilot for tasks within its tested functionality.

Microsoft has yet to comment publicly on the testing results or whether the ad accurately represents the capabilities of Copilot in everyday use. The situation underscores the ongoing challenges tech companies face when marketing AI tools and managing user expectations.